Q:  What is a group?

A:  Generally a group consists of 20 or more tickets purchased to a specific event performance, but this may vary depending on the event, type of group, or special circumstances pertaining to the group's needs.  Always feel free to ask about any possible special circumstances.

Q:  How do I book a group?

A:  Simply call our office at (847) 891-8916 to make a reservation.  We'll ask for information regarding which performance you want to attend, how many tickets you want to reserve and at what price level.  We'll need your group name, contact person's name, mailing address and phone number(s).  At the time of your call, we'll discuss any particulars regarding the event you are booking for:  deposits due (if any), deadline dates, handling fees (if any), etc.

Q:  I am a large company...do you have any special offers I can provide to my employees?

A:  Sign up for our Perks Program which allows your employees to order discounted, priority tickets for many of the events we represent.  This added employee incentive will look GREAT on your company's benefits portfolio!  There is absolutely no cost to you to participate in this program, and all that is required of you is to get the word out to your employees (via posters, and/or order forms which GSU provides) about each of the great offers that are available!  Just click on the CONTACT US and ask for a Perks Profile and, if you qualify, we'll get you started on this wonderful program right away!  Other options would be to hold an employee appreciation night, or client appreciation night (why not buy out a whole performance and REALLY impress your clients!), or possibly even a fundraiser night for your favorite charity...give us a call and we can help you create the perfect outing!

Q:  What form of payment does Group Sales Unlimited accept?

A:  Depending on the event, most major credit cards (Visa, Mastercard, American Express, Discover) are accepted, as well as, cash, check, and money orders.

Q:  What is your privacy policy regarding sensitive information?

A:  Group Sales Unlimited, Inc. and its subsidiaries are committed to safeguarding the personal information entrusted to us by our clients.  We manage your personal information with the utmost care.  The personal information we collect is only that which we need for the purpose of providing services to our clients, including personal information to:

• deliver requested services or products
• enroll a client in a program
• notify clients of upcoming events of interest
• administer our Perks Program or GSU Discount Tix Program
• inform events represented of your participation and payment details
• follow up with clients to determine satisfaction with services and products

Consent to use this information from you is assumed when you volunteer to disclose this information to us (for example, producing a credit card for a specific purchase when the information will be used only to process the payment).  Your information is only used for the sole purpose for which the information was collected, except as authorized by law, and is not disclosed to any third party otherwise.  Always feel free to contact us should you need more information on this matter.

Q:  What is the refund policy?

A:  Once tickets are paid for, all sales are final, no refunds or exchanges.  If a show requires a deposit, the deposit policy of that show can be discussed when you make your reservation, or will be clearly stated on the your Customer Confirmation you receive in the mail.  Most deposits are non-refundable, but are transferable to future shows under certain circumstances.  We try to be extremely flexible regarding reservations for shows, as long as the tickets have not been purchased.  The key thing to keep in mind is COMMUNICATION!  If there is a possibility of your group canceling an event, and tickets have not been been paid for, keep us informed and we will work with you as best we can.

Q:  How do I receive my tickets once I have paid for my group?

A:  Delivery of your tickets can be arranged at the time of your order.  In most cases, with enough lead time, you will receive your tickets in the mail...usually 7-10 days before the show.  In some situations, which will be discussed at the time of payment, your tickets will be left at the Will Call window of the ticket office for you to pick up.  If you are unclear on the status of your order, always feel free to call our office at (847) 891-8916, Monday-Friday, 9:00am-5:00pm, and we will gladly give you an update.

Q:  How can I receive updates, or find out information on upcoming events?

A:  Give us a call at (847) 891-8916 or click on the CONTACT US to email us with your request.  We'll add you to our mailing list to send you information to the address you provide as it becomes available.  You can also join our GSU Discount Tix email alert newsletter for periodic updates on upcoming events via email.

Q:  How do I have Group Sales Unlimited represent my event, attraction, or facility?

A:  GSU represents the best in group entertainment and as such will consider each event on an individual basis.  If you have an entertainment event, attraction, or venue and wish for us to be your "Group Sales Department," please call (847) 891-8916 to discuss your needs.